Support

How do I try on a ring?

1. Open the app and choose the hand you will show, left or right.
2. Tap Try it on, and allow the camera when your phone asks.
3. Hold your open hand inside the outline, with the back of your hand facing the camera.
4. Turn your hand slowly until your thumb faces the camera.

After a few seconds you see the ring on your own finger. Move the slider under the picture to turn your hand and see the ring from other angles.

The ring isn't sitting correctly on my finger. What can I do?

Record again in good, even light. Keep your whole hand inside the outline, turn it slowly, and hold the phone still. Check too that you chose the hand you are showing, left or right.

Why does the app need camera access?

The app needs the camera to record the short video of your hand. If you did not allow it, open your phone's Settings, find Alison Mariot in the list of apps, and turn on Camera.

Does the app use my photos or my microphone?

No. The app asks only for the camera. It does not ask for your photo library, and it does not record sound.

Do I need an internet connection?

Yes. The video of your hand is sent to our try-on server, which makes the pictures of your hand wearing the ring. Wi-Fi and mobile data both work.

Which devices are supported?

Phones with a camera. The app works best on recent models running the latest version of their system.

How do I delete my data?

The app does not create an account. The video of your hand is deleted from our server as soon as your try-on is ready, and the photos of your try-on are deleted after 30 days. Deleting the app removes everything stored on your phone.

To have a try-on deleted sooner, write to us with its date and time. Our privacy policy has the details.